Privacy Policy

Pocketwifi.com.hk, (hereinafter referred to as "our company") considers the protection of customers' privacy as fundamental to our company's business and enormously important. Our company unveils our policies on this page in order to help customers understand how we obtain, use, and protect customers' personal information. 

1. Regarding appropriate collection, use, provision of personal information
Our company collects customers' personal information to the extent necessary to provide telecommunication services. We use and provide collected personal information to the extent of the purpose for collection in accordance with the guidelines on the privacy of personal information in telecommunication services (hereinafter referred to as "the guideline"). 

2. Disclosure to a third party and secondary use
Depending on the kind of customer services requested, we may disclose customers' personal information to a third party to the extent necessary. (For instance, informing shipping companies of the address, name, and so on, in order to send products and documentation or provide information to research companies for the purpose of our research).
Except for the above cases, we will not disclose customers' personal information to third parties without the customers' agreement in advance. However, in the event of the following, we may use and provide personal information for other purposes taking customers' rights and benefits into maximum consideration. We may disclose information without asking customers in an emergency to protect human lives and human rights; when requested by public institutions such as judicial institutions polices, etc., in compliance with laws; in the event that providing personal information to a third party obviously creates benefits for customers, or in order to comply with other laws.

3. Management of personal information
Our company strives to improve and implement necessary, appropriate safety management measures in order to protect against leakage, loss, or damage to customers' personal information. Furthermore, we store customers' personal information under an environment where only the chief administrators of our Web site can access and implement strict security countermeasures so that the information cannot be leaked to third parties or modified from the outside. If our company outsources tasks related to the use, control, etc., of customers' personal information or the operation of our Web site, we strictly supervise and control the use of personal information by the outside company. 

4. Compliance with laws and other regulations on personal information 
Our company complies with laws regarding the protection of personal information, telecommunications business laws, other laws related to personal information protection, and guidelines concerning the use of personal information.

5. Continuing improvement on company regulations and others
Our company maintains and strives to continuously improve company regulations and other guidelines regarding personal information protection. 

6. Liability of customers
Our Web site may be linked to other Web sites; however, you should confirm the use of personal information at the linked sites on your own. The use of our Web site is the responsibility of the customer. Our company will not assume responsibility for any damages arising out of the use of the information obtained from our Web site or from links to other Web sites regarding the use of customers' personal information. 

7. Contact for complaints and inquiries 
Our company responds appropriately and promptly to complaints and inquiries regarding the use of personal information. 
The contents on this page are effective after the published date. 
Inquiries may be directed to the contact address below.